On Point Assistance - On Point Damaged my vehicle

Not resolved

In June of this year, I was locked out of my car at the grocery store. I contacted my insurance company, USAA, and they in turn contacted their third party company, Agero, to have them send out a locksmith.

When the locksmith came, they used several different techniques to try and unlock my car. When they finally hit the unlock button, the spring in my car door was so strong, it slipped out of the locksmiths hand and shut again. In the process of the door closing, the locksmith pulled up so hard on my car door handle, that he actually bent the handle up. Now when I try to get into my car, the door will unlock, however I cannot open the door with the bent handle.

I contacted my insurance, which told me to contact Agero regarding the damage. Agero spoke with me regarding the damage and then denied the claim stating that they did not have proof that On Point damaged my car door. They said that the damage could have been there prior to On Point opening my car door. I explained to them, had the damage been done prior to On Point damaging it, I would not have been able to drive the vehicle because I am a disabled person and in order to get into the card, I would have had to open the passenger's side car door and I would not have been able to climb over the middle with the type of disabilities that I have.

Long story short, I am stuck with paying for damages that On Point caused to my vehicle.

Agero, USAA, nor On Point will pay for the damage that On Point caused. Needless to say I am searching for a new insurance company now since USAA failed to do their job in protecting the insured customer's property.

Product or Service Mentioned: On Point Assistance Locksmith Service.

Reason of review: Damaged or defective.

Monetary Loss: $580.

Preferred solution: Pay for the damages caused by On Point.

  • Damaged Property
  • Dishonest Representative
  • Unprofessional Services
Company wrote 0 private or public responses to the review from Nov 02.

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